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What is A Network Operations Centre?

A NOC (Network Operations Centre) service is a centralised location where network administrators monitor and manage the operations of an organisation’s network infrastructure. 

In the context of digital transformation, an NOC service can play a key role in ensuring the smooth operation of the organisation’s digital systems and services, including networked applications, data centres, cloud services, and internet-of-things devices. 

This can include NOC monitoring, identifying and troubleshooting issues, and coordinating with other teams to resolve problems.

Explaining Network Operations Centers (NOCs):

Network Operations Centers (NOCs) serve as the cornerstone of enterprise infrastructure management, providing comprehensive oversight of critical components such as:

  • Firewalls
  • Network devices
  • Servers
  • Wireless systems
  • LoT devices
  • VMs
  • Databases
  • Software/services

Additionally, NOC personnel monitor network activity through reports and dashboards and manage customer help desk systems, integrating with client network tools to enhance service delivery. 

Crucially, NOCs act as the frontline defence against security threats, enabling proactive NOC monitoring and mitigating potential attacks to ensure uninterrupted network availability and bolster organisational resilience and customer satisfaction.

What happens within the NOC?

Within the Network Operations Center (NOC), various activities take place to ensure the smooth functioning of the enterprise’s IT infrastructure:

  1. NOC Monitoring: NOC personnel continuously monitor the performance and health of network components, servers, applications, and services to detect any abnormalities or issues.
  2. Troubleshooting: They identify and troubleshoot technical issues promptly to minimise downtime and maintain operational efficiency.
  3. Incident Management: NOC teams manage incidents reported through various channels, such as customer help desk systems, ticketing systems, or automated alerts, ensuring timely resolution.
  4. Performance Optimisation: They analyse network traffic patterns and performance metrics to identify opportunities for optimisation and enhancement.
  5. Security Monitoring: NOC staff monitor for potential security breaches, intrusions, or anomalies, taking proactive measures to mitigate risks and protect the network infrastructure.
  6. Documentation: They maintain up-to-date documentation of network configurations, procedures, and troubleshooting steps to facilitate efficient problem resolution and knowledge sharing.
  7. Communication: NOC personnel communicate with internal stakeholders, customers, and third-party vendors to provide status updates, coordinate resolutions, and manage expectations effectively.

Overall, the NOC serves as a critical hub for maintaining network availability, reliability, and security, ensuring the smooth operation of the organisation’s IT infrastructure.

How NOC Services Can Support You

There is a multitude of benefits a business can expect by outsourcing their NOC services:

Improved network uptime: 

By monitoring network performance and identifying issues quickly, a NOC can help minimise downtime and ensure that critical systems and services are always available to users.

Increased efficiency: 

By centralising network management and monitoring, a NOC can make it easier for administrators to identify and resolve problems, which can improve overall efficiency and reduce the risk of human error.

Better security: 

NOCs can help ensure compliance with industry regulations and security best practices by NOC monitoring activity and identifying potential security threats, such as hacking attempts or malware infections.

Cost savings:

By identifying and resolving network problems quickly, a NOC can help reduce the need for on-site IT staff, which can save money on labour costs.

Increased visibility: 

NOCs can provide a central location for monitoring and analysing network performance, which can improve the visibility of network activity and provide valuable insights for making strategic decisions.

Improved customer satisfaction: 

By ensuring high availability of networked systems, a NOC can help improve customer satisfaction by reducing downtime and quickly addressing problems when they occur.

In an always-on world, delivering a world-class 24/7 NOC experience requires a big investment in skilled resources, processes & technologies.

Final Words from NOC Operations Centre Specalists

Next2IT’s NOC services help you flex and scale your Infrastructure environment through highly skilled technology and support, extending your capabilities with on-demand Enterprise IT services – at a fraction of the cost of building your own 24/7 NOC. 

Our NOC services provide scalable, on-demand Enterprise IT-as-a-Service, allowing your business to focus resources where it matters.

Why not talk to an expert today on 0330 1332 202 or email Sales@next2it.co.uk