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Tech Tips with Next2IT: SCCM / Intune

Introduction

Microsoft Surface GO 3 is a popular tablet computer that comes with a detachable keyboard and mousepad cover. While it’s known for its sleek design and great performance, there have been some reports of the keyboard/mouse pad not responding. If you’re one of the users facing this issue, don’t worry, we’ve got you covered. In this article, we’ll show you how to resolve the problem and get your Microsoft Surface GO 3 working like new.

The issues

The problem with the Microsoft Surface GO 3 is that when the device is deployed with a new operating system image using tools such as SCCM or Intune, the cover keyboard/mousepad stops responding. This can be a frustrating experience, especially if you’re in the middle of an important task.

The Solution

To resolve this issue, you’ll need to ensure that the right driver packs are included in the build of your operating system deployment. You can do this by downloading the Microsoft Surface Update 3 Pack, which can be found at this link. Adding these drivers to your deployment image will allow your Microsoft Surface GO 3 to work properly.

However, if the keyboard/mouse on the cover still isn’t working, there are a few more steps you can take. Firstly, shut down the Surface GO and then restart it by holding down the volume down button and pressing the power button. This should boot the device to the BIOS. Once you’re in the BIOS, select Devices and then disable the Type Cover Port. After that, press exit and reboot the device, making sure that the Type cover keyboard/mouse is connected via the connection port at the bottom of the Surface GO.

Once Windows has reached the login screen, repeat the process. Shut down the device and boot back to the BIOS. This time, enable the Type Cover Port, exit, and reboot the device, making sure that the Type Cover keyboard is connected. Once Windows loads to the logon screen, you’ll find that the issue has been resolved and the keyboard and mouse are now working properly.

Overall

In conclusion, if you’re facing the issue of the keyboard/mouse pad not responding on your Microsoft Surface GO 3, following the steps outlined in this article should help you resolve the problem. Make sure that you include the right driver packs in your operating system deployment and follow the steps to enable and disable the Type Cover Port in the BIOS. By doing so, you’ll be able to get your Microsoft Surface GO 3 working like new.

Talk to an expert today on 0330 1332 202 or email sales@next2it.co.uk.