Managed IT Services FAQs

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Find the common managed IT services FAQs. If you can't find an answer, contact us and we will be happy to help.

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Who are Next2IT?

Next2IT is a managed IT Support provider hosting a  24/7 Network & Cloud Operation Centre. Based in Stafford, United Kingdom with support available world wide. Our dedicated team of experts offer the highest level of customer service with dedicated solutions to exceed expectations.

What is digital transformation?

One of the examples of digital transformation is cloud computing. It reduces reliance on organisations owned hardware and increases reliance on subscription based cloud services. Some of these digital solutions enhance capabilities of traditional software products (e.g. Microsoft Office compared to Office 365) whilst others are entirely cloud based (e.g. Google Docs). Why not find out how Next2IT can help on your digital transformation journey.

What exactly are managed IT services?

Simply put, Next2IT’s managed IT services allow you to purchase IT as a service. Based in Stafford, United Kingdom our IT experts will ensure everything is running as it should and provide support to your end users. In the event that something happens Next2IT’s support team will remediate issues. Our managed IT services means that you can focus on what your business does best. We can manage all your hardware and software sourcing, installation, technical support, and IT staffing needs. It also means Next2IT acts as your go-to consultancy and support team, providing scheduled maintenance and upgrading of your systems, along with emergency assistance to keep your business up and running.

What is cloud backup?

Cloud backup also known as online backup is the process where your onsite backups are transferred to an offsite server every night. Next2IT’s solutions use secure servers located in government approved clouds. Cloud backup replaces the need for someone to take a backup home each night. It is more secure, reliable and easier to manage and monitor. We can backup server, workstations, laptops, desktops, Office 365, G-Suite, VMware ESXi, Hyper-V Nutanix and much more! Find out how we can secure your data and provide disaster recovery services!

What kind of response times can I expect?

Here at Next2IT we work with each client to establish specific expectations. Our measurable service levels specify clear consequences for not living up to agreed expectations. All our support options have defined Service Level agreements we can tailor to suit you organisations needs.

How long is a managed services contract for?

Our managed services are tailored to meet the needs of your organisation. We offer a number of solutions and services. Typically a managed service contract will range from 1 to 5 years. We offer great discounts for longer agreements.

What should I do before I call for help?

Next2IT provides a software agent that is deployed on your users computers. In the event of a problem our agent enables our support engineers to connect to your users computers instantly allowing us to remediate your issues. We make this effortless for your end users.

What does having managed IT services cost?

Our service model uses a fixed monthly fee, which is based on the size and complexity of your particular network. Once contracted, your managed IT services will cover maintenance and support for every component of your network, providing you with peace of mind and the ability to accurately forecast your IT maintenance costs. Our services our scalable to suit your organisation.

What if we already have an internal IT department?

No problem! We offer scalable solutions that can be tailored to meet your specific needs. Whether you need a full package of managed IT services and consulting, security solutions or service desk support, Next2IT makes it simple with an affordable and customised flat rate service plan. Next2IT effectivity works as an extension of your existing team!

How does flat rate billing save me money?

Flat rate billing gives you the ability to budget your IT expenses so you can better focus on your core business goals. We customise each service package for your unique business, so you only pay for what you need. Next2IT serves as your “one stop shop” for all your managed IT service needs. And we do it all for one fixed monthly cost – We don’t profit from your pain!

What types of systems do you support?

We pride ourselves on being “ecosystem agnostic”: whether you use Google Apps or Office365, Windows or Mac, Android or iOS, we even support complex Linux estates, no matter the scale or the solution we are on hand to help.  Need to install a server onsite or host one virtually on Google or Azure? We will support you.  Need to transition from one ecosystem to another?  We’ll be there for you.

What services do Next2IT offer?

Here at Next2IT we have a host of IT services to assist your Enterprise organisation. From a 24/7 Network & Cloud Operations Centre, Digital Transformation, Backup & Remediation and everything in between. Reach out to an expert today to see how Next2IT can support you.

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