NextGen 24x7 Monitoring & Remediation

The complexity of IT continues to increase at a rapid pace and trying to ensure everything is always running smoothly has become a full-time job. With businesses now expecting IT operations to be available 24×7 it is essential to ensure you have effective cover in the event of failure.

Next2IT’s monitoring and remediation service provides 24×7 coverage for your estate. The service is completely tailored to your business requirements and can be used to complement your existing IT teams.

Our monitoring and remediation service provides real-time detection, diagnosis and identification of performance issues and outages before these problems impact on your bottom line. The service is an affordable,  quick to deploy extension to your existing IT team. Our solution includes real-time views and dashboards that allow visual tracking of your IT estate. The result is you can spend your time focusing on your business rather than worrying about your IT!

Changes happen by the minute in IT and represent a challenge for organisations to keep their IT teams up-to-date and knowledgeable, extend your team with our 24×7 monitoring & remediation service ensuring your business remains online around the clock.

  • Low total cost of ownership

    Our service is simple to budget for and removes the hidden costs of operational expenditure, software maintenance, training, skills retention, shift planning and supplementary consultancy support to maintain fit for purpose monitoring and remediation around the clock.

  • Out of hours cover

    Our service can be used to cover infrastrucutre outside of working hours ensuring your systems are monitored around the clock and that issues are resolved as they happen. The benefit is a signifiacnt improvement in uptime and avoidance of system distuption and downtime during working hours.

  • Extending your capabilities

    Beyond standard dashboards, e-mails and SMS alerts, our service can provide in-person notification with customised runbooks to remediate critical issues. Businesses can adopt our remediation service to resolve issues remotely resulting in improved “time-to-restore”. Our extention to your IT team provides a virtual solution in reducing the effect of outages so you can focus on your business priorities and not your IT.

  • Cloud delivered

    Our service is provided from our cloud and provides an external, independent end-to-end monitoring capability. The solution provides reporting on systems uptime and performance that cannot be obtained through on-premise approaches that often reside in the same cloud or data centre as the asset being monitored.

  • Monthly Report

    A monthly report is provided which contains a full break down of incidents, remediation activities, problem management and capacity management. We also offer comprehensive service reviews to provide valuable insight into how well your infrastructure is performing and what improvements can be made.

Why choose us


  • conversations-4872_af60b258-251e-41af-b238-dfb706d7b3d4

    Quick response

    Our services include agents that allow us to help you users instantly, no confusing things to install. Just remote support instantly when you require it.

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    With engineers covering on premises infrastructure, cloud and much more we have you covered, no matter the size of scale. We have experts in Windows, Linux, Networking, DevOps and much much more!

  • nerd-cl2-1

    No geek speak

    You deserve to have your questions answered in plain English. Our engineers will clearly explain what is happening so you understand, without a bunch of technical jargon!

  • flag-2979_1fd1d414-4b4f-4887-a94a-493ba8e0b0c7

    Business savvy

    We design and support your business, helping buyers understand the business benefit and build business cases for technology.

  • source-code-1900_d2c3a8cb-9d49-47a9-aa2d-152f24e446d6

    One Stop Shop

    We handle all aspects of your IT infrastructure including hardware, software management and any other related technology needs.

  • happy-emoji-2947_45d5bb03-c67d-4e73-a316-a5e7f4a9f2f7

    100% Satisfaction Guarantee

    We want you to be completely satisfied with our services. We will do whatever it takes to make you happy. No hassles, no problems.

How It Works


Please contact our team or complete the form below. A representative will contact you shortly.

  • Let’s Talk

    Chat about your business, how you use technology, and what you want to get out of IT.

  • Choose Your Plan

    Choose the IT service agreement that works best for your organisation.

  • Start Your IT Experience

    Within days, you’ll be experiencing IT like never before.